Refund, Return & Cancellation Policy

Thank you for shopping with Curtains Studio.
Please read our policy carefully to understand when refunds, replacements, or cancellations are allowed.

1. Order Cancellation
1.1 Customer-Initiated Cancellation

Orders can be cancelled within 2 hours of placing the order.

Once the order is processed, packed, or shipped — cancellation is not possible.

1.2 How to Request Cancellation

To cancel an order, contact us immediately:
📧 info@curtainsstudio.co.in 
📞 +91 9320272429

1.3 Automatic Cancellation

Your order may be cancelled automatically if:

Payment is not completed

The item is out of stock

Your shipping address is incomplete

You will be notified if this happens.

2. Return Policy
2.1 Eligibility for Return

We accept returns only if:

Wrong product received

Damaged product received

Defective product

Item not matching the description

2.2 Non-Returnable Items

We do NOT accept returns for:

Used products

Items damaged after delivery

Customer’s change of mind

Customized or personalized items

Items without original packaging

Clearance/sale items (if applicable)

2.3 Return Window

To be eligible for a return, you must contact us within 48 hours of delivery.

2.4 Conditions for Return

Returned product must be:

Unused

In original condition

In original packaging

With all tags & accessories included

3. Replacement Policy
3.1 Replacement Offered Only When

The product received is damaged

Wrong item delivered

Manufacturing defect

3.2 Replacement Time

Once the returned item reaches us and is inspected, a replacement will be shipped within 3–5 business days.

4. Refund Policy
4.1 When Refunds Are Issued

Refunds will be issued if:

Order cancelled before shipping

Replacement is not available

Product lost in transit

Return is approved after inspection

4.2 Refund Method

Refunds will be processed to the original payment method used during purchase (via Razorpay).

4.3 Refund Processing Time

Refund will reflect in your account within:

5–7 business days for Razorpay

Some banks/UPI may take longer

4.4 Deductions

Shipping fees or COD charges (if any) are non-refundable unless the error is from our side.

5. Items Damaged During Shipping

If you received a damaged product:

Take photos/video of the product & packaging

Contact us within 24–48 hours

We will verify and offer a replacement/refund

6. Incorrect Address / Delivery Failure

Refunds will not be issued if:

Customer entered an incorrect address

Customer was unavailable for multiple delivery attempts

Courier returned the parcel due to customer negligence

Reshipping charges may apply.

7. Return Shipping Cost
If the issue is from our side (wrong/damaged product)

We will bear the return pickup charges.

If the return is due to customer reason

Return shipping cost (if applicable) must be borne by the customer.

8. Contact Us

For refund, return or cancellation requests, contact us at:

📧 info@curtainsstudio.co.in
📞+91 7039751305
 📍 Address: Shramik chsl, No 43/1705, off New Link Road, Shanti Nagar, D.N.Nagar, Andheri West, Mumbai, Maharashtra 400053

Support Hours: Mon–Sat, 10 AM – 7 PM