Shipping Policy

Thank you for shopping with curtains Studio.
This Shipping Policy explains how orders are processed, delivered, and handled.

1. Order Processing Time

All orders are processed within 12–14 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

If we experience a high volume of orders, processing may be delayed by an additional 1–2 days.

2. Shipping Time

Delivery time depends on your location:

Domestic Shipping (India)

Minimum Delivery Time: 12–15 business days

Maximum Delivery Time: 10–12 business days

Rural or remote areas may take longer.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.

Free shipping may be offered during promotions or above certain order values.

4. Order Tracking

Once your order is shipped, you will receive an email/SMS with:

Tracking number

Courier partner name

Tracking link

Tracking updates may take 24 hours to reflect.

5. Delivery Delays

Delivery may be delayed due to:

Weather conditions

Courier delays

Incorrect address

High-volume periods (festivals, holidays)

Unforeseen natural events

We are not responsible for delays caused by courier partners.

6. Incorrect or Incomplete Address

If the address provided is incorrect or incomplete:

Delivery may fail

The package may be returned to us

Additional reshipping charges may apply

Please ensure your shipping address is accurate before checkout.

7. Failed Delivery Attempts

Courier companies usually attempt delivery 2–3 times.
If the customer is unavailable:

Order may be returned to us

Customers may need to pay reshipping charges

8. Damaged or Lost Packages

If your package is:

Damaged

Please take photos and contact us within 24–48 hours of delivery.

We will arrange replacement or refund (based on policy).

Lost

If the courier confirms the package is lost, we will issue a refund or send a replacement at no extra cost.

9. Shipping Restrictions

We do not ship:

To P.O. Boxes

To restricted pin codes

Hazardous materials (if applicable)

10. International Shipping (If applicable)

If you ship globally:

Shipping time varies by location

International customers are responsible for customs duties/taxes
(If not applicable, I can remove this section.)

11. Customer Support

For any shipping-related questions, contact us at:
📧 info@curtainsstudio.co.in 
📞+91 9320272429
📍 Address: Shramik chsl, No 43/1705, off New Link Road, Shanti Nagar, D.N.Nagar, Andheri West, Mumbai, Maharashtra 400053